This Cancellation Policy applies to all vacation packages curated by Tripiy Holidays Pvt. Ltd. (hereinafter referred to as "Tripiy") effective from 01 September 2019.
Refunds for cancellations will be processed within 90 working days from the date of cancellation or upon the receipt of refunds from the respective supplier(s), whichever is later. For cancellations made during a trip, refunds will be processed within 90 working days from the return date or upon receipt of refunds from supplier(s), whichever is later.
Refund amounts are subject to changes based on fluctuations in international exchange rates, refunds received from suppliers, and payments made by customers to date. Any variations in refund amounts will be communicated to the customer by their designated account manager.
For queries or clarifications, customers can contact help@tripiy.com.
Flights
Flights marked as “Non-Refundable” in the final travel vouchers will not be eligible for any refund.
Flights marked as “Refundable” in the final travel vouchers will be refunded as per the terms detailed under the "Cancellation Policy" section of the product and the final itinerary emailed to the customer.
Refund amounts for flights may vary due to international exchange rate fluctuations.
Tripiy shall not be liable for disruptions such as grounded, canceled, or delayed flights. Customers must directly contact the respective airline for cancellations, and refunds will be processed based on the airline’s policies.
Tripiy bears no liability for customers being denied boarding due to passport issues, including expired or damaged passports. It is the customer’s responsibility to ensure their passport has a minimum of one year of validity and is in good condition.
Customers are expected to arrive at the airport at least two hours prior to boarding time. Tripiy is not liable for refunds in cases where customers miss their flights due to late arrival unless airport transfers were explicitly arranged by Tripiy.
Where Tripiy provides airport transfers, it is not liable for flight cancellations caused by unforeseen regional circumstances leading to delayed transfers.
Details of baggage limitations (cabin and check-in) are included in the final travel vouchers. Additional fees for exceeding baggage limits must be paid directly to the airline at the time of check-in.
Customers using carriers with mandatory web check-in policies (e.g., Ryanair, Vueling, Volotea) must comply to avoid additional airport charges. Tripiy will not refund such charges.
Meal preferences requested by customers will be shared with the airline, but availability and quality of meals are the airline's responsibility, not Tripiy’s.
Hotels
Hotels marked as “Non-Refundable” in the final travel vouchers are not eligible for refunds.
Refundable hotels will be subject to the terms outlined in the "Cancellation Policy" section of the product and the final itinerary shared via email.
Refund amounts for hotels may vary due to international exchange rate fluctuations.
Tripiy is not responsible for the behavior of hotel staff, the cleanliness of accommodations, or the quality of services provided by hotels.
Costs related to room upgrades or additional amenities during the trip will be borne solely by the customer.
Changes to hotel bookings during the trip will incur a 100% cancellation fee for the originally booked hotels.
Requests for early check-in or late check-out are at the discretion of the hotel. Tripiy will not process cancellations due to non-availability of such requests.
Activities
Activities marked as “Non-Refundable” in the final travel vouchers are not eligible for refunds.
Refundable activities will be subject to the terms outlined in the "Cancellation Policy" section of the product and the final itinerary shared via email.
Refund amounts for activities may vary due to international exchange rate fluctuations.
Transfers
Refunds for transfers will be processed as per the details outlined in the "Cancellation Policy" section of the product and the final itinerary shared via email.
Refund amounts for transfers may vary due to international exchange rate fluctuations.
Visa & Insurance
Tripiy serves as a facilitator for Visa applications, providing guidance on formalities and documentation. However, the decision to grant or reject a Visa rests solely with the respective embassy or consulate. Visa fees are non-refundable in the event of rejection.
Tripiy shall not be held liable for changes to Visa formalities introduced by embassies during the application process.
Insurance services, once applied, are non-refundable and incur a 100% cancellation fee.
